The John Howard Society of Quebec
Website: https://john-howard.qc.ca/
1. Introduction
La Société John Howard du Québec (“the Society”, “we”) is a non-profit organization established in Québec. Our mission is to provide effective, fair, and humane responses to the causes and consequences of crime. We are committed to protecting the personal information of individuals who visit our website or interact with our services.
This policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable laws, including Loi 25.
By using our website, you agree to the practices described below.
2. Personal Information We Collect
We collect only the personal information necessary for the purposes for which it is used.
2.1 Information Provided Directly
- Email address: when you subscribe to our newsletter via the MailChimp form.
- Donation-related information: when you make a donation via the CanadaHelps form. CanadaHelps collects and processes this information directly; we do not receive your payment information.
2.2 Information Collected Automatically
During your visit, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Pages viewed
- Duration of visit
This information is used for site security, analysis, and improvement.
2.3 Embedded Third-Party Content
Our website includes embedded content that may collect information independently from us:
- Spotify player (iframe): When the Spotify player is activated (with consent), Spotify may collect usage data.
- MailChimp form: MailChimp may collect and store email addresses.
- CanadaHelps form: The CanadaHelps donation form is available only when non-essential cookies are accepted.
We encourage you to consult the privacy policies of these third-party services.
3. Use of Personal Information
We use your personal information to:
- Send newsletters or updates (if you subscribe)
- Facilitate and acknowledge donations (via CanadaHelps)
- Maintain and improve our website
- Comply with our legal obligations
We do not sell or rent your personal information.
4. Legal Basis for Processing (Loi 25 Compliance)
We collect and use personal information only:
- With your consent (e.g., newsletter subscription)
- When necessary to provide a requested service (e.g., donation processing)
- To comply with legal obligations
- For legitimate interests such as website security
5. Cookies and Similar Technologies
Our website may use essential cookies. Third-party services (Spotify, MailChimp, CanadaHelps) may also use their own cookies or tracking tools.
You may manage cookies through your browser settings.
When you refuse non-essential cookies via our consent banner:
- The Spotify player is disabled
- MailChimp tracking is disabled
- The CanadaHelps donation form is disabled
In such cases, no personal information is transmitted to these third-party services.
6. Disclosure of Personal Information
We disclose personal information only to necessary service providers, including:
- MailChimp (newsletter management)
- CanadaHelps (donation processing)
- Spotify (listening statistics)
- Website hosting and technical support providers
These providers are required to protect your information and to use it solely for the services they provide to us.
7. Data Security and Cross-Border Transfers
We implement reasonable safeguards to protect your personal information, including:
- Secure servers
- Access controls
- Encryption where appropriate
- Restricted access to authorized personnel only
Personal information is stored in Canada or in jurisdictions that offer protections compliant with Loi 25.
Some of our service providers, including MailChimp and Spotify, may process or host data outside Canada. In such cases, we ensure that the safeguards required under Loi 25 are in place.
8. Retention Period
We retain personal information:
- Until you unsubscribe from newsletters
- In accordance with CanadaHelps’ retention policy for donations
- For a reasonable period for technical logs
9. Your Rights (Loi 25)
You have the right to:
- Access your personal information
- Request correction of your information
- Withdraw your consent
- Request deletion of certain information, subject to legal limitations
- Be notified of any confidentiality incident presenting a serious risk of harm
Requests may be addressed to the designated Privacy Officer.
You may also file a complaint regarding the protection of your personal information with the designated Privacy Officer. If you are dissatisfied with the response, you may contact the Commission d’accès à l’information du Québec.
10. Privacy Officer
Privacy Officer
Executive Management, La Société John Howard du Québec
Email: admin@john-howard.qc.ca
Address:
The John Howard Society of Quebec
945 Rue des Soeurs de la Charité
Québec, QC, G1R 1H8
11. External Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
12. Changes to This Policy
This policy may be updated as needed. The most recent version will remain available on our website.
Last update: November 25, 2025
